(1989), “Beyond service fads meaningful strategies for the real world”, Massachusetts Institute of Technology, Vol. (2003), “Competitive edge: a strategic management model”, Cornell Hotel and Restaurant Administration Quarterly, June, pp. 44 53 Cerca con GoogleDALGIC, T., LEEUW, M. The Sun (2017)Your mind is working fast but your emotions stay cool, so you can still talk convincingly about ideas and the right person is listening. The Sun (2016)Your emotions cool so you can see your life more clearly and make realistic…